Return & Refund Policy

At ästhetik spa & skincare, we carefully inspect the products sold in our spa and strive to provide every guest with a high-quality experience. Please review the following policy before purchasing products or receiving services.

Retail Product Returns

Eligible retail products purchased at our spa may be returned within 14 days of purchase. To qualify for a return, the product must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was purchased
• Accompanied by the original receipt or other proof of purchase

Because skincare and personal-care products are handled directly by the customer, products that have been opened, used, tested, altered, or unsealed are not eligible for return unless the product was defective, damaged, contaminated, or incorrectly provided by ästhetik.

All returns are subject to inspection and approval.

Damaged, Defective or Incorrect Products

Please inspect your purchase before leaving the spa whenever possible. If you discover that an item is damaged, defective, leaking, broken, contaminated, or incorrect, contact us within 7 days of purchase.

Please provide:

• Proof of purchase
• A description of the issue
• Clear photographs of the product and packaging, when applicable

Once the issue has been reviewed, we may provide an appropriate replacement, refund, store credit, or other resolution.

Starting a Return

Returns must be approved before the product is brought back to the spa. To request a return, contact ästhetik within 14 days of purchase and provide your receipt or other proof of purchase and the reason for the request.

Products returned without prior authorization may not be accepted.

Refunds

Approved refunds will be issued to the original payment method whenever possible.

Please allow time for your bank or card provider to process and post the refund. Processing times are determined by the financial institution and cannot be controlled by ästhetik.

Items Not Eligible for Return

Unless an item is damaged, defective, incorrect, contaminated, or affected by an error on our part, the following are not eligible for return:

• Opened, used, tested, altered, or unsealed skincare or personal-care products
• Products returned more than 14 days after purchase
• Gift cards
• Complimentary gifts, samples, promotional items, or giveaway prizes
• Products marked final sale at the time of purchase

Skin Sensitivities and Product Preferences

Individual skin responses and personal preferences vary. We recommend reviewing the complete ingredient list before purchasing and performing a patch test before broader use.

An opened or used product is not returnable solely because of personal preference, scent preference, texture preference, lack of suitability, or an individual skin response. This does not limit assistance for a product that is damaged, defective, contaminated, incorrect, or otherwise affected by an error on our part.

Spa Services

All spa, skincare, facial, massage, brow, lash, waxing, body-treatment, consultation, and other professional services are final and nonrefundable once performed.

Service results and individual responses may vary based on factors such as skin condition, medical history, lifestyle, home-care practices, treatment history, and adherence to pre- and post-treatment instructions. ästhetik does not guarantee a particular result from any service.

If you have a concern regarding a service, please contact us promptly so our team can review the circumstances and determine whether any appropriate follow-up assistance may be offered. Any follow-up service, adjustment, store credit, or other accommodation is provided solely at ästhetik’s discretion and does not constitute a refund obligation.

This refund policy is separate from our appointment cancellation and no-show policy.

Contact Us

Questions regarding a retail purchase or spa service may be directed to:

ästhetik spa & skincare
Fishermen’s Village
Punta Gorda, Florida
Phone: 941-740-7049
Email: info@asthetikspa.com